We at Bio-Synthesis Inc. value our customers' privacy, and we are dedicated to protecting any personal data. This Policy is designed to provide you with a clear understanding of how Bio-Synthesis Inc. collects, uses, shares, transfers, and processes any data from or about our customers.
Personal Data
Any "Personal Data" refers to information directly or indirectly identifying or linked to an individual. This data type can include information such as name, address, telephone number, credit card details, email address, ID number, individual Internet Protocol ("IP") address of an electronic device, or any other identifying code. It's important to note that statistical and non-identifiable metric data, which cannot be linked to an individual, are not considered Personal Data, providing you with an added layer of security and peace of mind.
SCOPE
Bio-Synthesis's Policy underscores our unwavering commitment to privacy, detailing how we collect, process, or disclose Personal Data about our customers and how we process the data by exercising applicable legal rights. This Policy applies to online and offline information collection, including our website and any mobile applications when we provide products and services.
Our Policy also defines how Bio-Synthesis notifies customers about prospective information and products of interest and how our customers interact with us in person, by telephone, or by mail where this Policy is posted or referenced.
There may be occasions where you have been provided with a circumstance-specific privacy notice that is separate from this Policy, such as privacy notices for specific activities like Recruitment. To the extent that a customer is provided with a different notice, those notices apply and govern our interactions with you as a customer.
When you provide Personal Data about parties other than yourself, you play a crucial role in ensuring they understand how we will process their data and, where applicable, obtain any necessary consent required in advance. Your proactive approach in this matter is highly appreciated.
We at Bio-Synthesis Inc. are committed to processing Personal Data by complying with all applicable laws. This ensures that your data is handled in a manner that respects your rights and privacy.
Please note that if you do not wish to provide your Data to us, some products or services may become unavailable to you. Your use of any or all our products indicates you are aware of our data collection, their use, data transfer, and disclosure of your information as described in this Policy to the extent permitted by applicable law. We at Bio-Synthesis Inc. are committed to processing Personal Data by complying with applicable laws, and we appreciate your understanding and cooperation in this matter.
YOUR INFORMATION
We communicate with our customers for different reasons. Those interactions may result in Bio-Synthesis Inc. directly or indirectly gaining access to personal Data. The table below illustrates how Bio-Synthesis may collect, process, and use your Data. Our Policy also governs the legal basis for processing information, and the potential recipients of this information. Rest assured, we are committed to complying with all privacy laws to ensure your data is secure and protected. However, not everything may apply to all circumstances.
GENERAL CATEGORIES OF PERSONAL DATA COLLECTED
The table below lists categories and data sources that Bio-Synthesis may process under our Policy for the purpose and legal bases for such processing. Please note that items in this table may be shared, received, or processed by Bio-Synthesis and persons with the legal right to access Personal Data and Parties during potential business transactions.
| Identity and Contact Information |
| Examples of Personal Data Processed | Sources of Personal Data | Purpose of Processing the Personal Data | Legal Basis for Processing the Personal Data |
| First and last name, email address, postal address, phone number, job title, professional license numbers, account username and password, IP address, and national provider identifier or state license number | Directly from our customers; from a customer’s device; from our business partners; from publicly available sources; from other related companies. | To provide our customers with products and services; to communicate with customers; to identify and authenticate customers; to customize customers content; to detect security incidents; to protect against malicious or illegal activity; to offer or provide our products and services; to ensure the appropriate use of our products and services; to improve our products and services; for short-term, transient use; for administrative purposes; for marketing, internal research, and development; and/or for quality assurance | For the purposes of our legitimate interests; in the public interest; to comply with a legal obligation; to perform a contract; to protect vital interests; in circumstances where we have requested and received consent; and for other purposes that may be required or allowed by law dependent upon the type of Personal Data |
| Demographic Information |
| Examples of Personal Data Processed | Sources of Personal Data | Purpose of Processing the Personal Data | Legal Basis for Processing the Personal Data |
| Age, gender, marital status, disability, and date of birth | Directly from a customer; from a customer’s devices; from our business partners; or from publicly available sources | To provide our customers with products and services; to communicate with customers; to identify and authenticate customers; to customize content for customers; to detect security incidents; to protect against malicious or illegal activity; to ensure the appropriate use of our products and services; to improve our products and services; for short-term, transient use; for administrative purposes; for marketing, internal research, and development; and/or for quality assurance | For the purposes of our legitimate interests; in the public interest; to comply with a legal obligation; to perform a contract; to protect vital interests; in circumstances where we have requested and received consent; and for other purposes that may be required or allowed by law dependent upon the type of Personal Data |
| Commercial and Financial Information |
| Examples of Personal Data Processed | Sources of Personal Data | Purpose of Processing the Personal Data | Legal Basis for Processing the Personal Data |
| Transaction records, products and services (purchased, obtained, or considered), requested documentation, customer service records, financial transaction history, transfers of value, and financial account number | Directly from a customer; from a customer’s device; from our business partners; from publicly available sources | To provide customers with products and services; to communicate with customers; to identify and authenticate customers; to customize content for customers; to detect security incidents; to protect against malicious or illegal activity; to ensure the appropriate use of our products and services; to improve our products and services; for short-term, transient use; for administrative purposes; for marketing, internal research, and development; and/or for quality assurance | For the purposes of our legitimate interests; in the public interest; to comply with a legal obligation; to perform a contract; in circumstances where we have requested and received consent; and for other purposes that may be required or allowed by law dependent upon the type of Personal Data |
| Professional and Educational Information |
| Examples of Personal Data Processed | Sources of Personal Data | Purpose of Processing the Personal Data | Legal Basis for Processing the Personal Data |
| Job title or position, employer, National Provider Identifier number, work skills, employment history, graduate degree, certification, specialized training, responses to surveys and questionnaires, and enrollment history for our education and training events, LinkedIn profile | Directly from our customers; from a customer's device; from our business partners; of from publicly available sources | To provide customers with our products and services; to communicate with our customers; to identify and authenticate customers; to customize content for customers; to detect security incidents; to protect against malicious or illegal activity; to ensure the appropriate use of our products and services; to improve our products and services; for short-term, transient use; for administrative purposes; for marketing, internal research, and development; and/or for quality assurance | For the purposes of our legitimate interests; in the public interest; to comply with a legal obligation; to perform a contract; in circumstances where we have requested and received consent; and for other purposes that may be required or allowed by law dependent upon the type of Personal Data |
| Technical Information |
| Examples of Personal Data Processed | Sources of Personal Data | Purpose of Processing the Personal Data | Legal Basis for Processing the Personal Data |
| IP addresses, browser type, browser language, device type, advertising IDs associated with your device (such as Apple’s Identifier for Advertising (IDFA) or Android’s Advertising ID (AAID)), the date and time customers use our products and services, Uniform Resource Locators, or URLs (i.e., website addresses) visited prior to arriving and after leaving our products and services, activity on our products and services and referring websites or applications, data collected from cookies or other similar technologies, and geolocation information | Directly from our customers; from a customer's device; from our business partners; of from publicly available sources | To provide customers with our products and services; to communicate with our customers; to identify and authenticate customers; to customize content for customers; to detect security incidents; to protect against malicious or illegal activity; to ensure the appropriate use of our products and services; to improve our products and services; for short-term, transient use; for administrative purposes; for marketing, internal research, and development; and/or for quality assurance | For the purposes of our legitimate interests; in the public interest; to comply with a legal obligation; to perform a contract; in circumstances where we have requested and received consent; and for other purposes that may be required or allowed by law dependent upon the type of Personal Data |
AGGREGATED, ANONYMIZED AND DE-IDENTIFIED DATA
Bio-Synthesis Inc. may process anonymized/de-identified data. This is data for which the characteristics that can identify a customer, directly or indirectly, have been removed such that a customer is no longer identifiable, and this information is no longer considered Personal Data under data protection laws. We rely on our legitimate business interest, scientific or historical research and/or statistical purposes, consent or other purposes that may be required or allowed by law as the legal basis to anonymize Personal Data.
Bio-Synthesis may also obtain and use certain types of combined data sets such as demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from a customers personal data but does not directly or indirectly reveal the identity. For example, we may aggregate certain information technology-related data of a customer with others’ data to calculate the percentage of users accessing a specific feature on our website. We may use Aggregated Data for any purpose without restriction. However, if we re-combine or re-connect Aggregated Data with personal data so that it can directly or indirectly identify a customer, we treat the combined data as personal data which will be used in accordance with this Policy.
COMBINING INFORMATION
Bio-Synthesis may combine collected information on the website with information we receive from a customer, by email, or by other forms of communication. We also combine information customers provide with information we obtain from third parties, service providers, publicly available sources, or related companies.
INFORMATION COLLECTED FROM CHILDREN
Our sites and applications are meant for adults. We do not knowingly collect Personal Data from children 17 years old or younger without permission from a parent or legal guardian. If you are a parent or legal guardian and think your child has given us information, you can email or write to us using the details in the ‘Contact Us’ section below.
INFORMATION STORAGE
We may transfer, process, and store information from customers to the US, Canada, India, European Union member states, the United Kingdom, or other countries. Our site and business may be subject to US laws, which may not afford the same level of protection as those in your country.
CROSS BORDER DATA TRANSFERS
We may transfer Personal Data to recipients in countries other than the country in which Personal Data was originally collected. When we transfer any Personal Data in such a manner, we take steps to protect data consistent with the laws and requirements in the specific country, including the requirements that apply to cross-border data transfers. We implement appropriate technical and organizational measures to provide a level of security appropriate to the risk of protecting Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. As is the case with all websites, applications, products, and services, we unfortunately cannot guarantee the security of the data always collected.
SALE OR TRANSFER OF DATA
If we are involved in a sale or transfer of all or some of our business assets or operations via a share or asset transaction, personal data may be transferred to the acquiring organization who will be required to take at least the same or higher standards of care in the treatment of any Personal Data. Should such a sale or transfer occur, if required by law, we will inform our customers about this and may withdraw consent to or, as applicable, instigate any other legally available rights as detailed in the “Rights and Choices” section of this Policy with regards to the processing and use of your Personal Data by the transferee.
COOKIES, WEB BEACONS, AND OTHER TRACKING TOOLS
As outlined in the table above, customer’s interaction with our websites is an additional source for collecting information. Bio-Synthesis Inc. may use “cookies”, web beacons, and other technologies to help evaluate and improve the content or functions of products or services we provide. We collect information through several methods:
Web beacons, Pixels, Tags, Tracking Cookies, Marketing Cookies, Analytic Cookies, Social Media Cookies
Our Cookie Policy provides more detailed information about this topic and how we use cookies to enhance your experience and better serve customers.
THIRD PARTY LINKS AND TOOLS
We may link to other sites or applications on our platforms that we do not control. If you click on a third-party link, you will be taken to a platform we do not control. This policy does not apply to the privacy practices of that website or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties. Our site may also serve third party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.
DATA RETENTION
We will retain Personal Data for as long as is necessary to carry out the purposes Personal Data was collected for or for the period prescribed by applicable laws, whichever is longer. In considering how long to retain your Personal Data the following are considered:
- The potential risk of harm if the data was subject to unauthorized use or disclosure,
- The volume and sensitivity of the Personal Data,
- Applicable legal requirements, and
- If circumstances have changed such that the purposes for which the Personal Data was collected can be achieved by other means.
When the retention of your Personal Data is no longer required, we will delete or anonymize the data according to the details provided above.
YOUR RIGHTS AND CHOICES
Some jurisdictions such have provided individuals with rights in relation to the processing of their Personal Data. These rights are not available to everyone, and they do not necessarily apply in all contexts.
Depending on the applicable law or the legal basis, you may have the right to:
- Object to the processing of your Personal Data
- Request access to your Personal Data.
- Request correction of your Personal Data should your Personal Data be inaccurate, incomplete, or obsolete.
- Request erasure/deletion of your Personal Data.
- Withdraw your consent to future processing where we processed Personal Data on the basis of your consent.
- Request restrictions on the processing of your Personal Data, including restricting the sale of or sharing of your Personal Data.
- Request the transfer of your Personal Data to yourself or a third party.
- Opt-out of certain transfers to third parties.
To exercise a right that you believe you may be entitled to under applicable law you can contact us directly by submitting a request through info@biosyn.com. We may need to verify your identity before we fulfil your request or, under applicable law, we may be unable to action your submission. We shall notify you in a timely manner of such decisions or requirements as necessary.
Filing a Complaint. If you are not able to resolve a problem directly with us and wish to make a formal complaint, you can contact your local data protection authority or other enforcement authority.
CONTACT US
If you have any questions about this Policy or our data practices, you can write to us at:
Bio-Synthesis Inc.
800 Mario Court
Lewisville, Texas 75057
Alternatively, you can email us directly at info@biosyn.com.
POLICY UPDATES
From time to time, we may change our privacy policies. The most updated copy will be found on our website. Please check our site periodically for updates.